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Research Journal of Humanities and Social Sciences
Year : 2018, Volume : 9, Issue : 1
First page : ( 49) Last page : ( 55)
Print ISSN : 0975-6795. Online ISSN : 2321-5828.
Article DOI : 10.5958/2321-5828.2018.00009.8

Health Management Information System (HMIS) in Medicare –Patients’ Experience at ESIC main Hospital and Dispensaries in Tirunelveli sub- Region

Sriram C.*

Doctoral Research Scholar, Department of Mass Communication and Journalism, PSG College of Arts and Science, Coimbatore

*Corresponding Author Email: ram_sri123@yahoo.in

Online published on 24 May, 2018.


The rapid growth in Information and Communication Technology (ICT), and the power of internet has strongly impacted the business and service delivery models of today‘s global environment. E-Hospital Management Systems provide the benefits of streamlined operations, enhanced administration and control, superior patient care, strict cost control and improved profitability. The concept of patient care can be defined as the creation of more value for patients through the removal of all non-value-added steps or actions. An important precondition of optimal patient care is that patient information is completely and accurately recorded and accessible. In this paper, we examine the implementation of an electronic health information system called the Health Management Information System (HMIS) and its effects on patient care in the ESIC main hospital and dispensaries in Tirunelveli sub-region. Two models -the Technology Acceptance Model (TAM) and TAM2 -were used to examine the transition from a paper to electronic environment and to assess processes and outcomes at the patient levels. Empirically, this paper discusses a qualitative research undertaken in the ESIC main hospital and dispensaries in Tirunelveli sub-region, with the participation of ESIC patients in the HMIS adoption process. A deductive reasoning approach was applied to collect data from patients in the sample. Deductive reasoning usually commences with generalizations, and seeks to see if these generalizations apply to specific instances. From this case study, the success factors and challenges faced in successful HMIS adoption among patients are highlighted. Some of the other mandatory factors are also discussed in detail for clarity on health information system implementation and adoption.



Information and Communication Technology, Health Management Information System, Technology Acceptance Model and Deductive reasoning.


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