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Asian Journal of Management
Year : 2017, Volume : 8, Issue : 4
First page : ( 1131) Last page : ( 1135)
Print ISSN : 0976-495X. Online ISSN : 2321-5763.
Article DOI : 10.5958/2321-5763.2017.00172.X

Patients’ Perception on Healthcare Services from Alternative Healthcare Institutions: Evidence from the State of West Bengal, India

Dr. Chatterjee Somnath1, Dr. Laha Arindam2,*

1Assistant Professor, Department of Management and Business Administration, Aliah University, ll-A/27, Action Area II, Newtown, Kolkata, West Bengal, 700156, India

2Assistant Professor, Department of Commerce, University of Burdwan, Golapbag, Post: Rajbati, Burdwan, West Bengal, 713104, India

*Corresponding Author E-mail: arindamlaha2004@yahoo.co.in

Online published on 2 June, 2018.



This study was carried out to evaluate the perception of the patients regarding the interface of major bottom line healthcare personnel, hygiene and others at three distinct categories of hospitals.


Patients from three different categories of hospitals (sample size 250) were surveyed, using Likert scale; the hypothesis of the study was "patients of healthcare service have the same level of perception about the available healthcare personnel, hygiene and others in alternative healthcare institutions." The significance of the perception of the intended categories patients was judged by applying Kruskal Wallis method.


The responses were recorded from 100 patients at state government hospitals, 100 patients at other public hospitals and 50 patients at private hospitals. Result shows that significant variation on patient perception exists across patient categories.


Perception of the patients on services provided by doctors, nurses, staffs and the level of hygiene as well as the overall perception varies across three categories of patients.



Patient Perception; Healthcare Personnel; Hygiene; Kruskal Wallis; West Bengal.


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