A critical analysis: The consumer protection act, 2019 Rani Hemlata Research Scholar, M.M.H. College, Ghaziabad, Uttar Pradesh, India Online published on 5 June, 2024. Abstract The consumer is the root of society because the whole community moves around them. So protecting the interest of Consumers must be the primary concern of the Nation. Everyone in a country, regardless of revenue, is a customer, sis a customer chase goods and services every day or at least once in their lives. Since the old period, customers are now considered more important in our economy. It is generally believed that a government's primary concerns are protecting its citizens’ interests and overall happiness. To attain considerable economic equality and the concept of social justice in any marketplace, every consumer in a nation needs legal protection. Customers can defend their interests against unethical and unfair business practices, such as poor product quality, unsatisfactory facilities, and dishonest seller behaviour. This includes shielding customers from unethical and immoral business practices and resolving their complaints promptly. To offer customers a voice on matters only available to dealers and producers, the government of Great Britain formed the Consumer Council in 1955, which led to the founding of the first consumer groups in Denmark in 19471. When determining these ranks, several aspects must be taken into account, one of which is consumer happiness, which is contingent upon the presence of supporting legislation. One of the numerous consumer regulations in India is the Consumer Protection Act of 2019 (COPRA). Here, I will discuss various aspects of consumer interests, rights and remedies related to consumers, with special reference to” The Consumer Protection Act of 2019. The present paper is based on secondary sources of data such as legal journals, books, Magazines, newspapers, web sources, etc. Top Keywords Consumer, Consumer’s Rights, Redressal Wing, Central Consumer Protection Authority and The Consumer Protection Act, 2019. Top |