International Journals of Marketing and Technology
Year : 2013, Volume : 3, Issue : 8
First page : ( 148) Last page : ( 158)
Online ISSN : 2248-1058.

“Process improvement in software companies: A live study at Ericsson”

Ms. Kumari Neeraj

Assistant Professor (Humanities & Management), Faculty of Engineering & Technology, Manav Rachna International University, Faridabad, India

Online published on 8 October, 2013.

Abstract

The study aims to show the successful application of Six Sigma in software companies for process improvement. Six Sigma is the practical application of a theoretical statistical measurement that equates to 3.4 defects per million opportunities -a position of practically zero defects for any process or service. Its attainment is one of the highest measures of quality and is based on the ideology that practically all errors are preventable. Initially originating in Motorola Inc. in 1985 as a response to drastic quality improvement pressures from the threat of Japanese competition, it quickly gained many followers particularly G.E., Allied Signal, Ford Motor Company etc. and more recently attentions have shifted to service environments. The paper concludes that Six Sigma can bring large benefits for software companies too. Furthermore, software companies have already started to implement Six Sigma approach, like Ericsson, Tata Consultancy Service, etc. However, there are still some problems and misconceptions existed about the applicability of Six Sigma in software companies.

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