Business processes optimization possibilities Mitreva Elizabeta, Ph.D, Tashkov Nako, Ph.D, Filiposki Oliver, MA, Dzaleva Tatjana, MA Faculty of Tourism and Business Logistics, Goce Delcev University, Shtip, Macedonia Online published on 8 October, 2013. Abstract In this paper we propose a model and opportunities for better performance, greater efficiency and effectiveness of companies, through optimization of the business processes, change of corporate culture and manners of taking full advantage of the business potential. The benefits of implementation of this model not only increase business results of companies and will continue to serve as the driving force for a continuous improvement, but also increasing the commitment of the top management and the employees to improve the processes, customer satisfaction, employees, shareholders, providers and the community. The application of the TQM (Total Quality Management) strategy within the implementation of the model for quality care comes from the production and extends to all aspects of the organization of the company. Thus, the quality gets a new dimension, not only quality products, but also quality operation and organization of the work. Top Keywords model, optimize business processes, TQM strategy, costs, quality care. Top |