Study on turn around time of out patient billing services at super speciality hospital/Ayanabakkam – Chennai Vigneshwaran S.*, Mrs. Devi Bhooma** *Sri Ramachandra College of Management, Sri Ramachandra University **Senior Lecturer, Sri Ramachandra College of Management, Sri Ramachandra University Online published on 7 June, 2014. Abstract A time and motion study is an efficiency technique which have to be used together in order to achieve rational and reasonable results. By conducting this research, it is possible to estimate the waiting time in billing process and to suggest the possible ways in increasing the efficiency of the department. The purpose of the study is to identify the process flow activities of outpatient billing department and to find exact time taken for outpatient billing and to improve the patient satisfaction. 122 Sample were used for this descriptive study. Histogram, Control chart, Pareto and Cause and Effect tools were employed to analyse the problem. The result shows that the few vital items for major causes for the delay in outpatient billing were phone enquiry to other departments, doctor's handwriting in prescription, Electronic Data Capture (EDC) machine, and cashieris slow. The main suggestion for reducing the delay in outpatient billing is e-prescription can be given by the doctors for taking tests. Top Keywords Outpatient, Billing, Waiting time, Pareto, e-prescription. Top |