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Asian Journal of Research in Social Sciences and Humanities
Year : 2012, Volume : 2, Issue : 6
First page : ( 139) Last page : ( 145)
Online ISSN : 2249-7315.

Nurse Engagement in Indian Health Care Industry

Dr. Rao D. Venkoba, Professor

Department of Business Management, Aristotle PG College, Osmania University, Hyderabad, India

Online published on 8 June, 2012.

Abstract

The emphasis on delivering high-quality healthcare has increased significantly in recent years. Health care is an extraordinarily people-centric industry and as caregivers and organization keepers, nurses represent the key "people factor" in improving and controlling healthcare quality. A critical element of successful health care organization, in the current challenging environment, is the ability to develop and sustain high levels of employee engagement, especially the nurses, in shaping the work environment and team governance. This study is undertaken to gain a more in-depth understanding of employee engagement among nurses. Data were collected primarily through interviews from one hundred and twenty nurses working with three leading hospital in Hyderabad and Secunderabad. The results showed that 73 percent of nurses were actively engaged, 19 percent were disengaged and 8 percent were actively disengaged, which is similar in healthcare industries across countries. Nurses, while indicating various drivers of engagement, strongly believed that organizations should infuse their mission and core values throughout all aspects of their operations to improve engagement. It is concluded that creating a culture of Engagement can make organizations as "destination workplace" and a more profitable — and hospitable — organization.

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Keywords

Employee Engagement, Healthcare Industry, Healthcare Quality, Nursing.

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