Determinant of Customers’ Perception towards RTGS and NEFT Services Dr. Kumar Naresh*, Dadhich Manish**, Rao Shelendra Singh** *Associate Professor, Department of EAFM, University of Rajasthan, Jaipur, India **Research Scholar, Department of EAFM, University of Rajasthan, Jaipur, India Online published on 23 September, 2014. Abstract Real time gross settlement (RTGS), National electronic fund transfer (NEFT), were started by RBI in March 2004, which enables settlements of transaction at the fingertip. Normal payment system is slow and time consuming, as customer needs to wait in queue but electronic transfer system is more convenient, fast & easy way and to save lot of time. The present study is focusing on analyzing the attitude of the customers using these services and to explore the problems and constructive suggestions to popularize this internet base payment system. Top Keywords Service Quality, National Electronic Fund Transfer, Real Time Gross Settlement, National Electronic Clearing Services. Top |