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Asian Journal of Research in Business Economics and Management
Year : 2014, Volume : 4, Issue : 3
First page : ( 357) Last page : ( 372)
Online ISSN : 2249-7307.

An Evaluation of Organizational Communications Effect on Crisis Management: A Case of Tehran Municipality

Mohammadi Mohammad Reza*, Godarzi Heydar Torabi**

*Department of Economic and Accounting, Faculty of Sciences, Islamic Azad University, Roodehen Branch, Tehran, Iran

**M.A of Governmental Management, Faculty of Management, Islamic Azad University, Boroujerd Branch, Lorestan, Iran

Online published on 13 March, 2014.

Abstract

The present study attempts to investigate the effect of organizational communications in crisis management which has been conducted as case study on 350 staffs working in Tehran`s municipality with a statistical sample including 76 managers and staff. The sample has been selected using random sampling. The data has been collected using questionnaire. Also, the reliability of the used questionnaire has been tested using alpha Cronbach coefficient (0.715). To analyze the gathered data, single sample t-test, two-phrase test and Kolmogorov–Smirnov test also have been used. Based on the research findings, there is a relation between presenting various information such as the access to timely, proper, accurate, and prompt information. And also, there is no relation between feedback index and communicative channels with crisis management.

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Keywords

Organizational communications, Tehran`s municipality, crisis, crisis management.

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