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Research Journal of Pharmacy and Technology
Year : 2017, Volume : 10, Issue : 7
First page : ( 2335) Last page : ( 2339)
Print ISSN : 0974-3618. Online ISSN : 0974-360X.
Article DOI : 10.5958/0974-360X.2017.00413.9

Study on Verbal abuse Experience of Dental Personnel in Dental Clinics and Hospitals

Son Jung-Hui1, Kim Chang-Hee2,*, Lim Do-Seon3

1Dept. of Dental Hygiene, Daewon University College, Jecheonsi, Korea

2Dept. of Dental Hygiene, Chungcheong University, Cheongjusi, Korea

3Dept. of Dental Hygiene, Eulji University, Seongnamsi, Korea

*Corresponding author E-mail: jadoreya@naver.com, chst6619@hanmail.net, idsun@eulji.ac.kr

Online published on 17 October, 2017.

Abstract

Background/Objectives

This study was conducted to investigate the degree of verbal abuse experienced by dental personnel and to identify the associations among verbal abuse, coping response, turnover intention and emotional response.

Methods/Statistical analysis

Data were collected from 410 dental personnel from September 1 to 15, 2015.

Findings

Results of the analysis are as follows

1) Among the verbal abuse items, the most frequently experienced cases were ‘talking roughly to me’ ‘ignoring my career’ and ‘speaking in a coercive tone’ Experiences from patients and caregivers were the most frequent. 2) There were correlations among the verbal abuse experience, coping response, turnover intention, and emotional response (p<0.001).

Improvements/Applications

Based on the above results, efforts to create a safe working environment must be made in order to reduce verbal abuse suffered by dental personnel. The administrative system must also be prepared.

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Keywords

dental clinic, dental hygienist, dental personnel, dentist, verbal abuse.

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