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Indian Journal of Public Health Research & Development
Year : 2018, Volume : 9, Issue : 11
First page : ( 903) Last page : ( 907)
Print ISSN : 0976-0245. Online ISSN : 0976-5506.
Article DOI : 10.5958/0976-5506.2018.01573.5

Proposal for the improvement of service quality of caregivers

Lee Joo-Young1, Lee Do-Young2,*

1Dept. of Nursing, Seoul Women's College of Nursing, 38, Ganhodae-ro, Seodaemun-gu, Seoul, Korea

2Dept. of Nursing, Changshin University, 262, Palyongro, Masanhoewon-gu, Changwon-si, Gyeongsangnam-do, Korea

*Corresponding Author: Do-Young Lee, Professor, Nursing, Changshin University, Korea, Email: shinern@cs.ac.kr

Online published on 7 December, 2018.



This study is a descriptive and investigative study that was conducted to identify the association and correlation among the service quality, organizational characteristics and job satisfaction of caregivers.

Method/Statistical analysis

Subjects of this study were 129 caregivers working at long term care insurance facilities located in city S. SPSS 20.0 program was used for analysis.


The service quality of caregivers and a significant positive correlation with job satisfaction (F=.432, P<.001) and organizational characteristics (F=.248, P=.007).


It is hoped that the findings of this research will help improve the service quality of caregivers to make the long term care insurance system more stable.



Caregivers, Long term care insurance system, Service quality, Organizational characteristics, Job satisfaction.


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