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Indian Journal of Public Health Research & Development
Year : 2019, Volume : 10, Issue : 8
First page : ( 1372) Last page : ( 1375)
Print ISSN : 0976-0245. Online ISSN : 0976-5506.
Article DOI : 10.5958/0976-5506.2019.02088.6

Perception on Lasik Surgery Services in Public Eye Hospital of East Java

Ratnaningsih Elly

Master Program in Hospital Administration, Universitas Airlangga, Indonesia

Online published on 26 September, 2019.


Visiting of lasik surgery patients in Public Eye Hospital of East Java in 2016 is quite low (9%) while in 2017 increased (10%) but still below target. Such low achievements are likely to be influenced by consumer perceptions of lasik surgery services. This study aims to assess the community perception of lasik surgery services in Public Eye Hospital of East Java. Assessment of perception includes price, people, process and physical evidence. This study shows that respondents’ perceptions of lasik surgery rates are cheaper than those in other hospitals. Overall perception of officers and service process lasik surgery is good. While the perception of respondents to the physical appearance has not been good, because respondents feel not satisfied with hospital facilities. This research recommends innovation in marketing efforts lasik surgery service and hospital management need to improve infrastructure facilities.



Perception, lasik surgery services, Public Eye Hospital of East Java.


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