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International Journal of Management, IT and Engineering
Year : 2016, Volume : 6, Issue : 9
First page : ( 104) Last page : ( 112)
Online ISSN : 2249-0558.

“The Impact of Employees Motivation on Customer Satisfaction”

Tomer Shalini*

* Research Scholar, Mewar University, Chittorgarh

Online published on 27 February, 2017.

Abstract

Employees are the most important factor in the success and failure of any organization. Employees motivation towards their job plays a very important role in serving the customer's needs. This study focuses on the impact of employee motivation and its components e.g. work environment, pay and benefits, management systems and organizational vision on customer Satisfaction. Those employees who have direct interaction with customer satisfaction highly influence the customer satisfaction level. It is evident from results that pay and benefits plays key role in motivating employees towards their organizational goal of higher customer satisfaction. Employee departures can have a significant effect on the execution of business plans and may eventually cause a parallel decline in productivity.

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Keywords

Motivation, Customer Satisfaction, Work Environment, employees motivation.

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