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International Journal of Engineering and Management Research (IJEMR)
Year : 2016, Volume : 6, Issue : 4
First page : ( 124) Last page : ( 132)
Print ISSN : 2394-6962. Online ISSN : 2250-0758.

The Raison D’être for Intake-Enrolment Gaps in Engineering Colleges-An Investigation through Servqual Analysis

Dhar Priyodarshini1, Prof. Dhar Samirendra Nath2

1Software Engineer, Dynamic Digital Technologies (Polaris Networks), India

2Professor of Commerce, University of North Bengal, India

Online published on 24 October, 2017.

Abstract

Many engineering colleges in India have been unable to fill up their seats for the last three consecutive years. Critics assign inferior quality of many colleges as a prime reason for such vacancies. Quality in Indian engineering education is determined by teaching process, institution-industry collaboration, role of management, and quality of faculty, quality of students, accreditation standards, infrastructure, and facilities for soft-skill development, internship qualities and placement. These are essentially considered as services to the students of engineering and students’ perception of service quality in engineering institutes shape the demand for seats in these institutions. This study aims at identifying the quality gaps of engineering colleges in using a Service Quality model. Service quality is a general opinion, the students form regarding its delivery, which is constituted by a series of successful or unsuccessful experiences. The SERVQUAL model used here has five broad-based dimensions as judgment criteria: reliability, tangibility, responsiveness, assurance and empathy to identify the gaps in service quality delivered by the engineering colleges.

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Keywords

Education, Engineering, Service-quality, Vacancies.

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