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International Journal of Advances in Nursing Management
Year : 2016, Volume : 4, Issue : 3
First page : ( 277) Last page : ( 278)
Print ISSN : 2347-8632. Online ISSN : 2454-2652.
Article DOI : 10.5958/2454-2652.2016.00061.5

Effects of Emotional Labor and Communication Competence on Turnover Among Nurses in Selected Hospitals at Erode

Sampoornam W.*

Reader, Dhanvantri College of Nursing, Pallakkapalayam-637303

*Corresponding Author's Email: sampoornamwebster@yahoo.in

Online published on 12 January, 2017.

Abstract

Context

Emotional labor is a requirement of a job that employees display required emotions toward others. Communication competence is the ability to choose a communication behaviour which is appropriate and effective for a given situation in the working environment.

Objectives

The purpose of this study was to correlate emotional labor and communication competence on turnover among nurses.

Methods

The study participants comprises of 150 nurses recruited and enrolled on the basis of survey and correlational research design. Emotional labor and communication competence was assessed by using self administered questionnaire.

Results

The mean difference highlights that emotional dissonance and frequency of emotional expression stands high when compared with communication competence and duration of emotional caution. Nurse's turnover had a positive correlation with their emotional labor and communication competence.

Conclusion

Emotional labor and communication competence had an effect on nurse's turnover.

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Keywords

Emotional labor, Communication competence, Nurse's turnover.

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