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IIMS Journal of Management Science
Year : 2018, Volume : 9, Issue : 3
First page : ( 238) Last page : ( 246)
Print ISSN : 0976-030X. Online ISSN : 0976-173X.
Article DOI : 10.5958/0976-173X.2018.00020.9

Effect of organisational communication on employee satisfaction

John Jessy

Director of FMS Indian Institute of Rural Management, Jaipur. Her area of interest is Human Resource Management. Jessyjohn03@gmail.com

JEL Classification: J 28

Online published on 28 January, 2019.

Abstract

In today's competitive era, the market is flooded with start-ups and every organisation is adopting all strategies and methods to make a winning edge over its competitors. In such a scenario, the success of today's businesses is determined by the satisfaction shown by the employees of the organisation and by the efforts put in by organisations to convert its employees to human assets. A well-organised communication system in an organisation is found to be an essential factor in ensuring an optimal level of satisfaction among its workers. This paper explores the effect of organisational communication on the satisfaction level of employees working in the insurance sector in Jaipur. t-test and correlation were used to find out the extent of the influence of organisational communication on the employees. Findings show that the employees in the insurance sector are not satisfied with the job. It was found that organisational communication especially the communication between the immediate supervisor and the employees played a significant role in lowering the overall employee satisfaction level. The study also explored the factors related to organisational communication that needed to be improved to enhance the satisfaction level of the employees. The study concludes that organisations in the insurance sector need to adjust the nature and potential content of the communication to improve employee satisfaction and hence the employee performance and efficiency.

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Keywords

Employee performance, Employee satisfaction, Leadership behaviour, Organisational communication, Organizational commitment.

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