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Dynamics of Public Administration
Year : 2011, Volume : 28, Issue : 1
First page : ( 133) Last page : ( 146)
Print ISSN : 0975-3907. Online ISSN : 0976-0733.

Citizen-centric Governance: A Need of the Hour

Kaushal Nandita, Assistant Professor

Department of Public Administration, University of Lucknow, Lucknow. nanditakaushal@rediffmail.com

Abstract

Citizen-centric governance is required to enable public administration to achieve its motto of ‘welfare of man’. Citizen-centric governance focuses on citizens, their needs and aspirations. There is a link between good governance and citizen-centric administration. The paper discusses pre-requisites and principles of citizen-centric governance; paradigms focusing on the need for citizen-centric governance; strategies of and obstacles in citizen-centric governance; and finally, makes suggestions for making public governance citizen-centric.

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Keywords

Governance, Citizen-centric, Welfare, Accountability, Participation, Transparency.

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