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Asian Journal of Management
Year : 2015, Volume : 6, Issue : 3
First page : ( 163) Last page : ( 168)
Print ISSN : 0976-495X. Online ISSN : 2321-5763.
Article DOI : 10.5958/2321-5763.2015.00024.4

A Study on Indian Consumer Outlook towards Online Shopping and Payment

Prof. Dr. Mann Puja Walia1,*, Mr. Jha Manish2

1Dean, Department of Management, Samalkha Group of Institutions, Samalkha-Panipat, Haryana-132102

2Sr. Assistant Professor, Department of Management, Fairfield Institute of Management and Technology, Kapashera, New Delhi

*Corresponding Author E-mail: pujawaliamann@gmail.com; emjay4@sify.com

Online published on 29 October, 2015.

Abstract

The growing use of Internet in India provides a developing prospect for online shopping. If Emarketers know the factors affecting online Indian behaviour, and the relationships between these factors and the type of online buyers, then they can further develop their marketing strategies to convert potential customers into active ones, while retaining existent online customers. This research found that information, perceived usefulness, ease of use; perceived enjoyment and security/privacy are the five dominant factors which influence consumer perceptions of online purchasing. The growing use of Internet in India provides a developing prospect for online shopping. If E-marketers know the factors affecting online Indian behavior, and the relationships between these factors and the type of online buyers, then they can further develop their marketing strategies to convert potential customers into active ones, while retaining existing online customers. This project is a part of study, and focuses on factors which online Indian buyers keep in mind while shopping online. This research found that information, perceived usefulness, ease of use; perceived enjoyment and security/privacy are the five dominant factors which influence consumer perceptions of online purchasing.

The two perspectives that seek application of its knowledge are micro and societal perspectives. The micro perspectives involve understanding consumer for the purpose of helping a firm or organization to achieve its objectives. The people involved in this field try to understand consumers in order to be more effective at their tasks. Whereas the societal or macro perspective applies knowledge of consumers to aggregate-level faced by mass or society as a whole. The behavior of consumer has significant influence on the quality and level of the standard of living.

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Keywords

Online, Shopping, Buyer, Information, Internet.

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