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Asian Journal of Development Matters
Year : 2011, Volume : 5, Issue : 3
First page : ( 1) Last page : ( 9)
Print ISSN : 0973-9629. Online ISSN : 0976-4674.

The investigation of effective factors in the implementation of TQM: A study of SMEs in Mazandaran Province in Iran

Joibary Ali Reza Modanlo1, Bagherzadeh Mohammad Reza2Assistance Professor

1Islamic Azad University, Ghaemshahr Branch, Iran

2Department of Study in Management, Islamic Azad University, Ghaemshahr Branch, Iran

Online published on 14 February, 2012.

Abstract

Total quality management (TQM) implementation is considered to be an important goal to strive for in some organizations and is compulsory in others so that they are better able to face internal and global challenges. This in turn will help both public and private sectors to compete globally, and to achieve good quality. The implementation of TQM involves everything and everyone in the organization from top management to first line management, from the input to the output. Team work is very important when implementing TQM in an organization so that the goal can be reached effectively and efficiently.

The purpose of this study was to investigate of Impact Factors in The Implementation of TQM on Small and medium enterprises (SMEs) of Joibar city in Mazandaran Province in Iran. The study sample was consists of 66 managers and Data collected by questionnaire. To analyze the collected data for main hypothesis ANOVA and for subset hypotheses of research t-test was used. Results of this study show that this is possible implementation of Total Quality Management (TQM) on SMEs of Joibar city in Mazandaran Province in Iran. Also results indicate that there is leadership commitment, vision and plan statement, process control and improvement, employee participation, education and training and customer focus on SMEs of Joibar city in Mazandaran Province in the implementation of total quality management (TQM).

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Keywords

SMEs (Small and medium enterprises), TQM (total quality management).

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